Monkey Dynasty Support

Click on the category to browse FAQs.

FAQ about Account Problems (7)

A FAQ category that includes all possible account issues.

I can log into the website, but not game. What do I do?

I didn't get my activation code on my mail.

I voted, but did not get my Jaden.

I'm trying to buy things from the Marketplace, but it says "operation failed".

My browser won't give me my character's name when donating.
FAQ about Bug Reports (6)

A FAQ about any bug reports or rather, "reports".

I can't seem to get my Vitalization, what now?

I just Ascended and I can't choose a Faction/Tier Quest. What's wrong?

My Chroma Tier is bugged, what do I do?

My game NPCs are bugs called Guardian Lavamane. What do I do?

My Launcher keeps re-downloading a certain game file every time I open it
FAQ about Technical Support (5)

A FAQ about technical support - problems and solutions.

A small black window opens and closes after I start the game, how do I fix it?

I get an all Chinese error when I try to enter the game. What do I do?

I tried installing the game via Web Installer and got an error. What do I do?

When I log in, my server list says "test" and I can't log in.

When I try to log it says "Error Retrieving Character Information for This Account".

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