Frequently Asked Questions

When I try to log it says "Error Retrieving Character Information for This Account".
Last Updated 7 years ago

It means your character was logged off on a realm that Sunstrider and Inferna don't work. You need to relog onto any realm between r1 and r10. Sunstrider and Inferna, for some reason or another, do not work on r11, r13, r14 and r15.

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