Frequently Asked Questions
FAQ about Technical Support
A FAQ about technical support - problems and solutions.
- A small black window opens and closes after I start the game, how do I fix it?
- I get an all Chinese error when I try to enter the game. What do I do?
- I tried installing the game via Web Installer and got an error. What do I do?
- When I log in, my server list says "test" and I can't log in.
- When I try to log it says "Error Retrieving Character Information for This Account".