Frequently Asked Questions
FAQ about Account Problems
A FAQ category that includes all possible account issues.
- I can log into the website, but not game. What do I do?
- I didn't get my activation code on my mail.
- I voted, but did not get my Jaden.
- I'm trying to buy things from the Marketplace, but it says "operation failed".
- My browser won't give me my character's name when donating.
- What does it mean when it says 'account logged in and locked down'?
- Whenever I try to enter the game it says 'cannot connect to server'.