April 26, 2019, 12:19:48 am

Topic: Performance Issues Resolved  (Read 545 times)

Offline Tcholok

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Performance Issues Resolved
« on: January 20, 2019, 07:42:27 pm »
We've rebuilt the server on a new virtualization engine and host to resolve the realm crashes we saw after migration. Everything seems to be running smoothly now although a few characters may have been broken in the process. We're working on resolving broken characters (let us know if your'e affected) as well as getting Elysium and some other website integrations back up and running on this rebuilt system.

Everything should be much more stable now. Thanks for your patience while we resolved this!
« Last Edit: January 21, 2019, 08:39:49 pm by Tcholok »

Offline Perryl

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Re: Performance Issues on New Host
« Reply #1 on: January 21, 2019, 05:33:09 pm »
Starting around 2-3am EST (GMT - 5) the new host started experiencing performance issues leading to connectivity troubles, lag, and dcs. I'm working on diagnosing and resolving the issues now and we'll update this post when they are resolved.

Status Update The primary issue seems to be realms crashing which we are working to diagnose the cause. If a realm crashes, the players on that realm will be disconnected and may experience a short rollback. After that you will get a "This account is currently logged in and locked down" message for a few minutes as the realm reboots after which you can log back in.

I know how frustrating this is and I'm working as quickly as possible to resolve it. Hang in there.

2nd Status Update 1/21/2019 - 11:30 EST

A server component crashed in the middle of the night and resulted in users being unable to log in or play the game.

We've rebuilt the component that we're having issues with and are now in the process of transferring data to the SSD and scaling out hardware, it should be a few more minutes before we have it up and running again.

We've made significant updates to the server with this move and rebuilt everything basically from scratch. This may resolve the underlying issues we're seeing with the realms crashing.
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